<p>Hello [[ receiver_name ]],</p>
                                  <p>#[[ helpdesk_id ]] replied by [[ sender_name ]].</p>
                                  <p>&nbsp;</p>
                                  <p><strong>Help Desk Details:</strong></p>
                                  <ul>
                                  <li>Customer Name: [[ sender_name ]]</li>
                                  <li>Help Desk ID: #[[ helpdesk_id ]]</li>
                                  </ul>
                                  <p>&nbsp;</p>
                                  <p>Best regards,<br />[[ company_name ]]</p>