<p class="MsoNormal"><strong><span lang="EN-GB">Pawtnr Refund Policy: Ensuring a Seamless Pet Care Experience</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">At Pawtnr, we understand the importance of trust and transparency in the relationship between pet owners and service providers. To ensure a seamless pet care experience for our users, we have established a comprehensive and fair refund policy. This policy is designed to accommodate various situations while maintaining a balance between the needs of pet owners and the fair compensation of our service providers.</span></p>
<p class="MsoNormal"><span lang="EN-GB">This refund policy is effective from Nov 1<sup>st</sup> 2023 and applicable for all services listed in the platform.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">Slab-Wise Refund Policy:</span></strong></p>
<p class="MsoNormal"><strong><span lang="EN-GB">&nbsp;</span></strong></p>
<table class="MsoTableGrid" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; height: 12.5pt;">
<td style="width: 137.05pt; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 12.5pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">48-72 Hours</span></strong></p>
</td>
<td style="width: 137.05pt; border: solid windowtext 1.0pt; border-left: none; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 12.5pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">100% Refund</span></strong></p>
</td>
</tr>
<tr style="mso-yfti-irow: 1; height: 12.5pt;">
<td style="width: 137.05pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 12.5pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">24-48 Hours</span></strong></p>
</td>
<td style="width: 137.05pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 12.5pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">75% of Paid Amount</span></strong></p>
</td>
</tr>
<tr style="mso-yfti-irow: 2; height: 13.05pt;">
<td style="width: 137.05pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.05pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">12-24 Hours</span></strong></p>
</td>
<td style="width: 137.05pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 13.05pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">50% of Paid Amount</span></strong></p>
</td>
</tr>
<tr style="mso-yfti-irow: 3; mso-yfti-lastrow: yes; height: 12.5pt;">
<td style="width: 137.05pt; border: solid windowtext 1.0pt; border-top: none; mso-border-top-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 12.5pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">Less than 12 Hours</span></strong></p>
</td>
<td style="width: 137.05pt; border-top: none; border-left: none; border-bottom: solid windowtext 1.0pt; border-right: solid windowtext 1.0pt; mso-border-top-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; height: 12.5pt;" valign="top" width="183">
<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><strong><span lang="EN-GB">25% of Paid Amount</span></strong></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span lang="EN-GB" style="mso-bidi-font-weight: bold;">&nbsp;</span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-bidi-font-weight: bold;">Note: In all the above cases, the applicable payment gateway transaction charges will be deducted </span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">1. Service Cancellation within 48 -72 Hours: 100% Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Experience our services risk-free. If you choose to cancel a service within the first 48 &ndash; 72 hours of booking, you will receive a full refund. We want our users to feel confident exploring our platform without the fear of financial repercussions. However, the payment gateway transaction changes (upto 2 to 2.5% of the booking amount)</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">2. Service Cancellation 24-48 Hours Prior: 75% Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Life is dynamic, and plans may change. For cancellations made between 24 and 48 hours before the scheduled service, we offer a 75% refund. This tiered approach takes into account the notice period provided, ensuring fair compensation for our service providers.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">3. Service Cancellation 12-24 Hours: 50% Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Planning ahead has its benefits. If you decide to cancel between 12-24 more before the scheduled service, you will receive only a 50% refund. We appreciate the early notice, allowing our service providers to adjust their schedules accordingly.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">4. Service Cancellation less than 12 Hours: 25% Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Planning ahead has its benefits. If you decide to cancel less than 12 hours more before the scheduled service, you will receive only a 25% refund. We appreciate the early notice, allowing our service providers to adjust their schedules accordingly.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">5. Provider Cancellation: 100% Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">We value your time, and we hold our service providers to the same standard. If a service provider cancels a confirmed booking, you are entitled to a full refund. This policy emphasizes the importance of accountability within our provider network.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">6. No-Show by Pet Owner: No Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">To maintain fairness and accountability, we do not offer refunds for no-shows without prior notice. We encourage pet owners to communicate in a timely manner to reschedule and avoid inconveniences for both parties involved.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">7. Quality or Safety Issues: Full or Partial Refund</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">The well-being of your pets is our top priority. In cases where pet owners report issues related to service quality or safety concerns, we undertake a thorough investigation. Depending on the severity of the reported issue, a full or partial refund may be offered to ensure the satisfaction and safety of our users.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">Additional Policy Information:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">- <strong>Payment Refund Method:</strong></span></p>
<p class="MsoNormal"><span lang="EN-GB">Refunds will be processed using the original payment method (credit card, bank transfer, etc.), ensuring transparency and ease for our users.</span></p>
<p class="MsoNormal"><span lang="EN-GB">- <strong>Refund Processing Time:</strong></span></p>
<p class="MsoNormal"><span lang="EN-GB">We aim to process refunds promptly, typically within seven business days, to provide our users with a seamless financial experience.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Change of Service Provider:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">In the event of a service provider change, we are committed to ensuring a smooth transition with minimal impact on payments and service continuity.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Modification of Services:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Modifications to booked services are subject to our modification policy, providing clear guidelines for users seeking to adjust their plans.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Promotional Offers and Refunds:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Refunds for services booked under promotional offers will adhere to specific conditions outlined during the promotion, providing clarity for users availing of special offers.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- User Responsibilities:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Clear guidelines on the responsibilities of both pet owners and service providers in adhering to the cancellation and refund policies, fostering a sense of shared responsibility in our community.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Communication Channels:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">For refund-related queries or concerns, our users can reach out to our dedicated customer support team via [Customer Support Email/Phone], ensuring accessibility and responsiveness.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Refund Dispute Resolution:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Disputes related to refunds will be resolved through a step-by-step escalation process, ensuring a fair resolution and demonstrating our commitment to customer satisfaction.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Feedback and Improvement:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">We value user feedback as a catalyst for continual improvement. Users are encouraged to provide insights on their refund experiences to help us enhance our policies and services.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Force Majeure Clause:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">An acknowledgment of unforeseeable circumstances beyond control (force majeure), with a commitment to addressing such situations as per the outlined policy.</span></p>
<p class="MsoNormal"><strong><span lang="EN-GB">- Legal Compliance:</span></strong></p>
<p class="MsoNormal"><span lang="EN-GB">Our refund policy aligns with relevant local and international consumer protection laws, demonstrating our commitment to legal compliance and user protection.</span></p>
<p class="MsoNormal"><span lang="EN-GB">Thank you for choosing Pawtnr. We are dedicated to fostering a positive and secure environment for pet care, where trust and satisfaction are paramount. If you have any further questions or concerns about our refund policy, please do not hesitate to reach out to our customer support team.</span></p>